Service Policy

1. Service Overview

Pixel Craft Marketing Solutions provides comprehensive digital marketing services designed to help businesses grow their online presence and achieve their marketing goals. Our services include strategic planning, implementation, monitoring, and optimization across various digital channels.

2. Service Categories

2.1 Strategy and Consulting Services

• Digital marketing strategy development
• Market research and analysis
• Competitive analysis
• Marketing audit and recommendations
• Performance analysis and reporting

2.2 Creative and Design Services

• Logo and brand identity design
• Website design and development
• Mobile app development
• Graphic design and marketing materials
• Video production and editing

2.3 Digital Marketing Services

• Search Engine Optimization (SEO)
• Pay-Per-Click (PPC) advertising
• Social media management
• Content marketing
• Email marketing campaigns

3. Service Delivery Process

4. Service Timelines

4.1 One-Time Projects

• Logo Design: 5-7 business days
• Website Development: 2-6 weeks (depending on complexity)
• Mobile App Development: 6-16 weeks (depending on features)
• Branding Package: 2-3 weeks
• Marketing Materials: 1-2 weeks

4.2 Ongoing Services

• SEO Services: Initial results within 3-6 months
• PPC Campaigns: Setup within 1-2 weeks, ongoing optimization
• Social Media Management: Content calendar provided monthly
• Content Marketing: Regular publishing schedule as agreed

5. Client Responsibilities

5.1 Information and Materials

Clients are responsible for providing:

• Accurate and complete project requirements
• All necessary content, images, and materials
• Brand guidelines and existing marketing materials
• Access to relevant accounts and platforms
• Timely feedback and approvals

5.2 Communication

Clients should:

• Respond to communications within 48 hours
• Provide feedback within agreed timeframes
• Attend scheduled meetings and calls
• Inform us of any changes in requirements promptly

5.3 Payment Obligations

• Make payments according to agreed terms
• Provide accurate billing information
• Notify us of any payment issues immediately

6. Our Commitments

6.1 Quality Standards

• All work will meet professional industry standards
• Services will be delivered according to agreed specifications
• We will use best practices and proven methodologies
• All deliverables will be thoroughly tested and reviewed

6.2 Communication Standards

• Regular progress updates and status reports
• Prompt responses to client inquiries
• Transparent communication about any issues or delays
• Professional and courteous service at all times

7. Revisions and Changes

7.1 Included Revisions

Each service includes a specified number of revisions:

• Design projects: 2-3 rounds of revisions
• Development projects: Revisions during development phase
• Marketing campaigns: Monthly optimization and adjustments

7.2 Additional Revisions

Additional revisions beyond the included amount may incur extra charges based on:

• Complexity of requested changes
• Time required for implementation
• Impact on project timeline

7.3 Scope Changes

Changes to the original project scope will be handled through:

• Written change requests
• Updated project timeline
• Revised pricing if applicable
• Client approval before implementation

8. Project Delays

8.1 Client-Caused Delays

Delays may occur due to:

• Late provision of required materials
• Delayed feedback or approvals
• Changes in project requirements
• Unavailability for scheduled meetings

8.2 Our Response to Delays

When delays occur, we will:

• Communicate the impact on project timeline
• Provide updated delivery estimates
• Work to minimize delay impact
• Adjust schedules as necessary

9. Quality Assurance

9.1 Testing and Review

All deliverables undergo thorough testing and review:

• Internal quality checks
• Functionality testing
• Performance optimization
• Client review and approval

9.2 Post-Delivery Support

We provide post-delivery support including:

• 30-day warranty on delivered work
• Bug fixes and technical issues
• Basic training and documentation
• Ongoing support options

10. Confidentiality and Security

10.1 Data Protection

• All client information is kept strictly confidential
• Secure storage and transmission of data
• Limited access to authorized personnel only
• Compliance with privacy regulations

10.2 Non-Disclosure

We maintain strict confidentiality regarding:

• Client business information
• Marketing strategies and plans
• Financial information
• Proprietary processes and methods

11. Service Limitations

11.1 External Dependencies

Some services may be affected by external factors including:

• Third-party platform changes
• Algorithm updates
• Market conditions
• Regulatory changes

11.2 Performance Disclaimers

While we strive for excellent results, we cannot guarantee:

• Specific rankings or traffic increases
• Particular conversion rates or sales
• Immediate results from optimization efforts
• Outcomes beyond our direct control

12. Emergency Support

12.1 Critical Issues

For critical issues affecting your business operations, we provide:

• Emergency contact procedures
• Rapid response for urgent matters
• Priority support for active clients
• Escalation procedures for complex issues

12.2 Response Times

• Critical issues: Within 4 hours
• High priority: Within 24 hours
• Normal requests: Within 48 hours
• General inquiries: Within 2 business days

13. Service Termination

13.1 Contract Completion

Upon successful completion of services:

• All deliverables will be provided
• Final documentation and training
• Project closure and evaluation
• Optional ongoing support arrangements

13.2 Early Termination

If services are terminated early:

• Final invoice for completed work
• Delivery of work completed to date
• Return of client materials
• Transition assistance if required

14. Contact Information