Refund Policy

1. Overview

Pixel Craft Marketing Solutions is committed to providing high-quality digital marketing services. We understand that sometimes circumstances change, and we want to ensure our refund policy is fair and transparent for all parties involved.

This refund policy applies to all services provided by Pixel Craft Marketing Solutions, including but not limited to SEO, social media management, PPC advertising, web development, app development, graphic design, branding, and analytics services.

2. Service Categories and Refund Terms

2.1 One-Time Services

For one-time services such as website development, app development, logo design, and branding projects:

• Before work begins: 100% refund if you cancel before we start working on your project
• After initial concepts: 50% refund if you cancel after we've delivered initial concepts but before final delivery
• After final delivery: No refund once final deliverables have been provided and approved

2.2 Monthly Recurring Services

For ongoing services such as SEO, social media management, PPC management, and analytics:

• First month: 50% refund if you're not satisfied within the first 30 days
• After first month: No refund, but you can cancel at any time with 30 days' notice
• Setup fees: Non-refundable once work has begun

2.3 PPC Advertising Services

For PPC advertising management:

• Management fees: Refundable within first 30 days if performance metrics are not met
• Ad spend: Ad spend costs are non-refundable as they are paid directly to advertising platforms
• Setup fees: Non-refundable once campaigns are launched

3. Refund Process and Timeline

4. Conditions for Refunds

4.1 Eligible Refund Reasons

Refunds may be approved for the following reasons:

• Failure to deliver services as specified in the service agreement
• Significant delays in project delivery due to our fault
• Services not meeting the agreed-upon specifications
• Breach of service agreement by Pixel Craft Marketing Solutions
• Unsatisfactory performance within the first 30 days of monthly services

4.2 Non-Eligible Refund Reasons

Refunds will not be approved for:

• Change of mind after work has begun
• Dissatisfaction with results due to external factors beyond our control
• Failure to provide necessary materials or feedback in a timely manner
• Changes in business circumstances or priorities
• Third-party costs (advertising spend, software licenses, etc.)
• Services already delivered and approved

5. Partial Refunds

In certain circumstances, we may offer partial refunds based on:

• Percentage of work completed at the time of cancellation
• Value of deliverables already provided
• Resources already invested in the project
• Third-party costs incurred on your behalf

6. Cancellation Policy

6.1 Client-Initiated Cancellation

You may cancel our services at any time by providing written notice. Cancellation terms depend on the service type and timing:

• Monthly services: 30 days' written notice required
• Project-based services: Immediate cancellation possible with applicable refund terms
• Long-term contracts: Early cancellation may incur penalties as specified in the service agreement

6.2 Pixel Craft-Initiated Cancellation

We reserve the right to cancel services if:

• Payment is not received within agreed terms
• Client fails to provide necessary materials or cooperation
• Client violates terms of service or engages in illegal activities
• Project scope changes significantly from original agreement

7. Dispute Resolution

If you're not satisfied with our refund decision, we encourage you to:

• Contact our management team for escalation
• Provide additional documentation supporting your case
• Participate in mediation to resolve the dispute

8. Force Majeure

Refunds may be considered if we're unable to deliver services due to circumstances beyond our control, including:

• Natural disasters
• Government restrictions
• Major internet or technology outages
• Health emergencies or pandemics

9. Refund Methods

Approved refunds will be processed using the following methods:

• Credit card payments: Refunded to the original credit card
• Bank transfers: Refunded to the original bank account
• PayPal payments: Refunded to the original PayPal account
• Check payments: Refunded via company check

10. Tax Implications

Please note that:

• Refunds may have tax implications depending on your jurisdiction
• We recommend consulting with a tax professional regarding refund treatment
• We will provide necessary documentation for tax purposes

11. Record Keeping

We maintain detailed records of all refund requests and decisions for:

• Quality assurance and improvement purposes
• Legal and regulatory compliance
• Client service enhancement

12. Policy Updates

This refund policy may be updated periodically to reflect changes in our services or business practices. We will notify clients of significant changes via:

• Email notification to active clients
• Website announcement
• Updated terms in new service agreements

13. Contact Information

14. Satisfaction Guarantee

While we cannot guarantee specific results from marketing services due to various external factors, we guarantee that:

• All work will be performed with professional skill and care
• Services will be delivered according to agreed specifications
• We will work diligently to resolve any issues that arise
• You will receive regular updates on project progress